FAQs – The West Mule Co.

How can we help you? 

Please have a look at our frequently asked questions.

About The West Mule Co.

Who is The West Mule Co.?

The West Mule Co. is an authentic western lifestyle retailer. Our founders are the owners and general managers of The Fort Worth Championship Rodeo at the Cowtown Coliseum. Through our rodeo ties, we saw a need for a singular place to outfit your best authentic Western experience.

Our mission is to unite makers of authentic western goods with the individuals from around the world striving to live a western lifestyle.

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I want to partner with The West Mule Co.
Great! We are always on the look out for great authentic goods to stock and promote to our community. If you have a good you believe would be a great fit for our brand, please contact us.

If you love our brand and want to work with us to spread the #westmulestyle, follow us on social media and tag your photos to join our community. We pull in user generated content (UGC) on our website and through our email and social media marketing campaigns and would love to feature your photos. In addition, we are always on the lookout for strategic partnerships in the influencer world so if you feel you are a great fit for us, send us a note.

How to unregister from the Newsletter?
We understand email may not be your preferred way to stay in touch. If you would no longer like to receive our promotional emails, you can simply click on manage subscription at the bottom of an email from The West Mule Co. to unsubscribe. You can always follow along on social media to be alerted to new styles and special sales if email is not your first preference for communicating with us.

Payments

What payment methods do you accept?
We accept all major credit cards.
Is my payment information secure?
Yes, we use Stripe as our payment processor and they take security very seriously. Your credit card information is fully encripted over a secure connection (HTTPS). You can learn more by visiting the security section of the Stripe website.
When will I receive my refund?
Refunds can take 5-10 business days to post to your credit card account. We pride ourselves on our excellent customer service and resolve any issues at lightning speed. If you have any questions about your refund, please send us a message. We are here to help. We may also issue refunds by way of store credit, which can be used immediately.
Do you offer gift cards?
Yes! Our gift cards make the perfect last minute gift as they are available to use as soon as you purchase them. Visit our gift cards page to purchase in your desired amount. https://westmule.co/giftcard/
How do I check my gift card balance?
It’s simple! At the bottom of our gift card page, just click the link to check your balance. https://westmule.co/giftcard/

Your Account & Orders

How to log into my account?
In the top right corner of your screen, you will see a “My Account” link. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details. Your account information is safe and secure and you can update your information at any time.
Can I cancel my order?
Yes, so long as your order hasn’t shipped yet, contact us to cancel your order or to make a change. If your order has already shipped, we will need to process it as a return / refund once it arrives.
How can I change my password?
From your account dashboard edit your password and account details

Shipping & Returns

How much is shipping?
All orders of $150 enjoy FREE SHIPPING! For orders that don’t qualify for our free shipping, the cost is calculated based on standard shipping rates via USPS, UPS or FEDEX according to shipment weight.
Where does The West Mule Co. ship to?
We can ship to any physical address in the continental United States. For our international customers, we can ship to your location but additional international shipping and processing fees do apply.
How do I return my item?
Upon receiving your order, please inspect your items and try them on for fit. If something isn’t quite right, please contact us ASAP to initiate a return and we will generate a return shipping label for you. Just package up the items in their original packaging and new, unworn condition with tags, and attach the return shipping label. For damaged items or order errors on our end, we gladly cover the cost of shipping. For a change of heart or a wrong size ordered, we will simply deduct the shipping cost from your refund or store credit.

For our full return and exchange policy, please visit our returns page.